Grievance Redressal System


Online Grievance Redressal System is latest technology output that can be used to receive and act on grievances reported by stakeholders of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively. Unlike the conventional Grievance Redressal approach through complaint forms, the online grievance mechanism helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users. Also the portal for grievance processing connects stakeholders and action-takers directly through online platform. It facilitates institute stakeholders including students, parents, teachers and other non-teaching staff to register grievances and ensures prompt redressal in a timely manner.
Effective and timely redressal of the grievances makes grievance redressal system mandatory in higher education institution, according to the Ministry of Human Resource Development (MHRD), Government of India.
According to the AICTE regulations in 2017, the HRD Ministry has stressed the need to establish an online grievance redressal system which enables the speedy redressal of grievances of the institute stakeholders. The new directive states that the institutions should also submit online monthly/quarterly status report to AICTE on the number of complaints received, disposed and pending. Besides, the Council will take into account the performance of this online redressal system at the time of renewal of the institution’s approval every year.

Zybro Grievance Redressal System

Zybro Grievance Redressal System is tailored to meet the grievance redressal challenges faced by educational institutions in the best possible way. This comprehensive solution lets your institution to establish a consistent and independent system for the redressal of grievances. Using this competent software, a responsive attitude can be developed among the institute constituents, thereby maintaining harmonious atmosphere in the campus. Zybro GRS, designed in accordance with AICTE directive is a gauge to measure the effectiveness of the institute as it provides an overview on the grievance handling in the institution. Zybro GRS will be your ideal partner capable of providing utmost transparency in grievance dealing procedure, preventing unfair practices in campus. As a leading information technology services provider, Zybro provides you intelligently customized client-specific solutions that deliver results and add value to our customers.

Features at-a-glance

Zybro Grievance Redressal System lets the institution to ensure accountability and maximum output in grievance dealing process with increased transparency and confidentiality. Zybro GRS is added with numerous distinctive features that make the grievance procedures simple and easy to manage.

Features of Zybro GRS:


Zybro Grievance Redressal System is a highly sophisticated online grievance management system to automate the grievance processes right from its registration to closure. It also insists on finest strategies to ensure the complaints get attended within desired timeline. Unlike other conventional grievance redressal ways, Zybro GRS eliminates the delay to reach the right person and enables the admin to redirect each complaint to the relevant incharge officer instantly. The prime benefit of this grievance redressal system is to solve the problems faced by the institute stakeholders easily without leaving any chance of external interventions. The user-friendly interface of the Zybro system curtails the distance and time barrier between users and institute management to create responsive and cordial situation in the institute.

Below are some of the numerous advantages of Zybro GRS:

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